Frequently Asked Questions

Prior to contacting us please review our Frequently Asked Questions below. You may find an answer to your question.

Our expert team is on hand to help with your website issue or enquiry 24/7 via our client ticketing system, live chat (when available), direct email, or provided support phone number.

After subscribing and/or consultation we can discuss your requirements and ideas, then our team will begin creating a website that is tailored for your business. We’ll keep you involved during the website creation process to ensure that we are delivering a solution that meets your needs.

It can vary between 1 to 4 weeks, sometimes longer. It depends on the package selected, customer requirements, technical elements plus other inclusions. If all content is provided quickly, time to complete can be much faster.

Yes, all websites are optimized using SEO (Search Engine Optimization), recognized by all major search engines to maximize traffic to your website.

There is no magic formula, it can vary greatly. Approximately 255 elements are considered, as quoted by Google. Some include: Age of domain, good domain history, competition for keywords, type of content, selection of title, original content, changing content. A plan, and patience can help.

Yes, all our websites are designed and developed using responsive design. This means they are optimized for all devices including desktop, laptop, tablet and mobile. Google considers this a high priority in search results and favors such websites.

Due to the total number of features available we cannot list them all here. However, some of the commonly used features range from custom styling and typography, image sliders, photo galleries, videos, tabbed content, custom icons and buttons, testimonials, contact forms, maps, social links and sharing, website search, pricing tables, e-commerce, product pages, Google analytics. Feature availability will vary depending on your package subscription.

Yes. Primarily we provide English, Ukrainian and Russian. If another language is required, we can have all content professionally translated for you which will incur an additional fee.

Yes. This is considered a custom project.

Yes. Additional fees apply for this service.

If you subscribed to any of our packages, Silver, Gold or Platinum, we can quickly and easily make changes to your website for free. Send us an email with the changes you require and we will update your website for you. If you subscribed to our Platinum package and feel confident with making changes yourself, you may login to the simple Drag and Drop interface and make changes. We are available to assist, review and approve any changes if required.

Upon request, we can allow any authorised person with the necessary skills to make changes independently. We do recommend reviewing all content changes carefully prior to publishing. Mistakes are easily made. Should extra work be required to correct mistakes, fees may apply.

Yes. We will take into consideration your type of business, plus quality of any content you can provide us. For best presentation of your business we may need to purchase quality photographs, videos, or other content.

Yes. However, if we didn’t create or design your website, there can be a number of concerns. For example, if your website isn’t mobile friendly, it’s not practical to update some content without updating the website overall.

Yes, we can update any existing website. After reviewing all content we determine which is the most suitable option for you. Any fees will vary according to the extent of work involved.

Yes. If we are provided with appropriate, organized content, changes can be made regularly. The number of changes varies with each package, or an individual package can be created.

Yes. A number of factors will be considered upon reviewing the website. Including technical work, search engines, general improvements and mobile compatibility.

Yes. But we will extensively review your website first to determine if it’s possible for us to manage it. Some technical requirements must be met for us to manage and offer support.

No. Due to the extent of work and commitment involved with each project, this option is unavailable.

No, there is no fee for us to manage your domains, redirect or transfer them. We simply require the information to do so. We can also register a new domain if required (additional fees may apply).

Yes. Our custom option is calculated specific to the customer and project needs. Fees are applied for all work and services. We do recommend a support option for security and technology reasons.

The website and any other services will be suspended until payment is made. Late payments will incur an additional fee. With our packages we recommend a recurring monthly payment to avoid such concerns.

Each package has a recurring monthly payment if subscribed to the monthly payment option.

We provide invoices and banking information for all payments.

Our packages are created with part payments already. However, we can make a more convenient payment plan if requested.

No. We provide accurate and reliable information upfront. Some services will have additional fees relative to customer requirements and customers are informed of any additional fees for services or features.

No. We don’t change pricing during a contract period.

All of our packages including Silver, Gold and Platinum have a minimum 12 month commitment period.

Yes. The remaining balance amount for the contract period must be paid in total. An early termination fee will also apply.

Is your question here?

If you’re unable to see a question you have for us, please let us know.

Others may have a similar question and are looking for an answer too.

Submit your question

    * Indicates Required Field

    Prior to contacting us please review our Frequently Asked Questions below. You may find an answer to your question.

    Our expert team is on hand to help with your website issue or enquiry 24/7 via our client ticketing system, live chat (when available), direct email, or provided support phone number.

    After subscribing and/or consultation we can discuss your requirements and ideas, then our team will begin creating a website that is tailored for your business. We’ll keep you involved during the website creation process to ensure that we are delivering a solution that meets your needs.

    It can vary between 1 to 4 weeks, sometimes longer. It depends on the package selected, customer requirements, technical elements plus other inclusions. If all content is provided quickly, time to complete can be much faster.

    Yes, all websites are optimized using SEO (Search Engine Optimization), recognized by all major search engines to maximize traffic to your website.

    There is no magic formula, it can vary greatly. Approximately 255 elements are considered, as quoted by Google. Some include: Age of domain, good domain history, competition for keywords, type of content, selection of title, original content, changing content. A plan, and patience can help.

    Yes, all our websites are designed and developed using responsive design. This means they are optimized for all devices including desktop, laptop, tablet and mobile. Google considers this a high priority in search results and favors such websites.

    Due to the total number of features available we cannot list them all here. However, some of the commonly used features range from custom styling and typography, image sliders, photo galleries, videos, tabbed content, custom icons and buttons, testimonials, contact forms, maps, social links and sharing, website search, pricing tables, e-commerce, product pages, Google analytics. Feature availability will vary depending on your package subscription.

    Yes. Primarily we provide English, Ukrainian and Russian. If another language is required, we can have all content professionally translated for you which will incur an additional fee.

    Yes. This is considered a custom project.

    Yes. Additional fees apply for this service.

    If you subscribed to any of our packages, Silver, Gold or Platinum, we can quickly and easily make changes to your website for free. Send us an email with the changes you require and we will update your website for you. If you subscribed to our Platinum package and feel confident with making changes yourself, you may login to the simple Drag and Drop interface and make changes. We are available to assist, review and approve any changes if required.

    Upon request, we can allow any authorised person with the necessary skills to make changes independently. We do recommend reviewing all content changes carefully prior to publishing. Mistakes are easily made. Should extra work be required to correct mistakes, fees may apply.

    Yes. We will take into consideration your type of business, plus quality of any content you can provide us. For best presentation of your business we may need to purchase quality photographs, videos, or other content.

    Yes. However, if we didn’t create or design your website, there can be a number of concerns. For example, if your website isn’t mobile friendly, it’s not practical to update some content without updating the website overall.

    Yes, we can update any existing website. After reviewing all content we determine which is the most suitable option for you. Any fees will vary according to the extent of work involved.

    Yes. If we are provided with appropriate, organized content, changes can be made regularly. The number of changes varies with each package, or an individual package can be created.

    Yes. A number of factors will be considered upon reviewing the website. Including technical work, search engines, general improvements and mobile compatibility.

    Yes. But we will extensively review your website first to determine if it’s possible for us to manage it. Some technical requirements must be met for us to manage and offer support.

    No. Due to the extent of work and commitment involved with each project, this option is unavailable.

    No, there is no fee for us to manage your domains, redirect or transfer them. We simply require the information to do so. We can also register a new domain if required (additional fees may apply).

    Yes. Our custom option is calculated specific to the customer and project needs. Fees are applied for all work and services. We do recommend a support option for security and technology reasons.

    The website and any other services will be suspended until payment is made. Late payments will incur an additional fee. With our packages we recommend a recurring monthly payment to avoid such concerns.

    Each package has a recurring monthly payment if subscribed to the monthly payment option.

    We provide invoices and banking information for all payments.

    Our packages are created with part payments already. However, we can make a more convenient payment plan if requested.

    No. We provide accurate and reliable information upfront. Some services will have additional fees relative to customer requirements and customers are informed of any additional fees for services or features.

    No. We don’t change pricing during a contract period.

    All of our packages including Silver, Gold and Platinum have a minimum 12 month commitment period.

    Yes. The remaining balance amount for the contract period must be paid in total. An early termination fee will also apply.

    Is your question here?

    If you’re unable to see a question you have for us, please let us know.

    Others may have a similar question and are looking for an answer too.

    Submit your question

      * Indicates Required Field

      Custom packages are available via consultation

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